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Help
Below are some various help topics related to Mufasser.com and its content. If you cannot find any useful help below, contact us with a more specific question.
I can see Arabic characters but they do not make meaningful Arabic words
You need to install the Arabic language in your computer. For Windows XP users, this is done from the control panel> Regional Language Options>Languages.
You may be asked to insert the Windows CD-ROM.
Click here for additional information.
I don't have an e-mail address.
Providing your e-mail is optional. You can still view the tutorial even if you don't provide an e-mail. It is recommended that you not share access to your e-mail if you are concerned about privacy.
I cannot see the program. I don't have Flash.
The Adobe Flash Plug-in is used to display the tutorials. Our Flash content requires at least version 8.0 of the plug-in to run properly. If you are having problems with the program itself, such as a blank or black screen, error messages, or slow performance, first try to upgrade your flash plug-in. Click
here to install the appropriate plug-in by following the on-screen instructions.
Al-Mufasser programs will run best on Internet Explorer 8.x or Firefox 3.x on Windows. Also, although the programs can run okay with a 56k Internet connection, some pages have larger animations and narration that can slow the performance of the program. If the audio is not necessary for you, you can stop downloading it by clicking the “Mute Sound” button on the bottom of the page. This will speed the streaming of movies.
I don’t know how to print the program I want.
To print the illustrated booklet, you will need to have the Adobe Acrobat Reader plug-in installed either on your system or browser. You can get the free plug-in
here by following the on screen directions. You may need to upgrade if you have an older version of Acrobat Reader.
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